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As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. StubHub also has live chat operating 24/7. Ticketmaster for Ever. please contact StubHub US Customer Service at 1.866. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Hurry up and access DoNotPay from any web browser to check out everything we offer. Review the StubHub return and refund policy at ReturnsAndRefunds.com. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Otherwise you will receive a voucher for 120% of your purchase price. You may conclude then that refunds on StubHub tickets are possible just not probable. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Had a concert canceled because of COVID-19? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. You will enter your community username and new password and done! The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Enter your gift card number in the Add a Fancode & gift code section. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Louisiana Have an idea for StubHub? There Application crashes. but I havent been able to get in contact with anyone from StubHub. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Congratulations on your sale. We'll email you when an event is canceled. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Use of this website signifies your agreement to our. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Email: This information has not been added. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Thanks SO much! Get useful tips, expert advice and cute animals in your inbox every week. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. I live in GA - was supposed to go to a premier league game in England in March. We are changing the way you register and sign-in to the StubHub Community. Find contact information here. Lots 81-82 Street C Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Contact us United States and Canada. Find help with your questions from other fans through our own peer-to-peer community! After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Let us teach you the major money lessons you NEED to know. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. We are changing the way you register and sign-in to the StubHub Community. No matter how you get them, well email you when theyre ready. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. to check out everything we offer. Click or tap See actions and select Make changes. StubHub changed its refund policy about a month ago. International orders are handled a bit differently than those within the US, @Lighty7. From everything weve seen, the StubHub customer support is quite thin, to say the least. Enjoy!Make sure we land in your inbox, not your spam folder. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. You can reach the corporate office at 415-222-8400. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. StubHub is a marketplace where fans buy from and sell tickets to one another. The cash refund will be issued by May 31, 2021 and will. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. You have lost a customer for life! The corporate office phone number is 415-222-8400. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets on 2/28 at 12:51PM If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Customer service all the way to your seat, 2000-2022 StubHub. Your refund will be processed to the payment method used at the original time of purchase. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Indiana: "approximately 6,800 consumers" affected. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Absolutely, you can list these tickets for sale on our site ! Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. An email might never be responded to, and the same goes for phone calls. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Please note that, for canceled events, no . From everything weve seen, the StubHub customer support is quite thin, to say the least. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. We will process the refund to your original payment method within 5 days. DoNotPay doesnt care about that. A few days later I'm only paid out for 1 set of tickets. Customer service all the way to your seat, 2000-2022 StubHub. Dollar Scholar Asks: Why Can't the Government Just Print More Money? This means sellers set the ticket prices. Phone: 866-788-2482. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina The credits are valid through the end of 2022. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. After this experience, I'll take my business elsewhere. All rights reserved. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. You never know when you might find yourself financially strapped - the good news is you have options. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. They're upset StubHub is refusing to . You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. 2023 www.cincinnati.com. Apply your StubHub balance during checkout on your next purchase. North Carolina In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. They say $0.00. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Enjoy! Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Customers can keep their credits if they like. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? The worst company ever you lost me and a ton of my friends and family. If your payment is pending, well cancel the payment. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Customerscomplained to the media andfiled lawsuits. Clear your Internet browsers cookies and cache. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. The company prides itself on being a Fan-to-Fan service. How can I email stubhub to refund tickets for a cencelled event. New York This happens when tickets are reprinted, but they are usually still valid. The clause is designed to protect both buyers and sellers. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. This number worked fantastically, and I got all I needed accomplished! Just log into your DoNotPay account using any. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Yes (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Help us improve this article with your feedback. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. AND TOLD ME THAT "Recine. Events postponed or rescheduled won't be refunded, Fowlks said. Harris Teeter. Get immediate StubHub support from HelpOwl.com. Sign in, or if youre new to StubHub, sign up for free. If you feel like StubHub cheated you, you could take action against them. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. It is now November - this is ridiculous. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Great help!!! Colorado: 8,688 customers due $3,120,442 in refunds. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Ohio Attorney. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Please take the tickets directly to the box office for a refund. I've been a customer for a long time and am not happy. Otherwise you will receive a voucher for 120% of your purchase price. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). What Happens If I DonT Pay National Insurance Contributions? Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Very dissatisfied customer. I was only given the option of the credit and the event was in CA. You already know that. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Still learning the basics of personal finance? If you purchased on a registered account, your credit is available within your StubHub Wallet. and take advantage of this neat service whenever you need it. Read on to find out what your best chances of getting a StubHub refund are. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Poor customer service is the biggest pet peeve to DoNotPay. I saved to buy expensive tickets as a gift for my wife and now we cant go. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Contact us United States and Canada. How do we request the refund? These are often free tickets the seller can relist. Click here to explore your options! Viagogo, a tickets marketplace, bought StubHub in February 2020. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Copyright 2020 Scripps Media, Inc. All rights reserved. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Keep in mind that you may not be refunded in money. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. With only these four steps, your refund request is faxed. New Jersey StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. How do I complain to StubHub? All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. What Qualifying Event Would Trigger 18 Months COBRA Continuation? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Click here to update this department. 6:00 AM - 7:00 PM PT weekends. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Many companies featured on Money advertise with us. StubHub is also required to process any refund requests it receives going forward for the events at issue. "If you have tickets to a show that is postponed, you will be able to select your refund . How do I complain to StubHub? Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. 03-31-2022 08:37 AM. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. All you need to do is follow these short steps below: Voil! That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Depending on where you live and how you got the tickets, you may be due a cash refund. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Listings for companies similar to StubHub: Customer service is awful. "The return of live events, the input of customers, partners, and regulators, and the . but I havent been able to get in contact with anyone from StubHub. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Who do I contact? What do you mean Dming the moderators? If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Sit back and relax while we do the work. All Rights Reserved. Wish they would help. Explain your scenario, and provide any applicable evidence. How do I contact StubHub for a refund? If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Covid 31 Refunds 41 StubHub 211. I was refused to talk with a supervisor , I had 4 tickets listed. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! You can also try refreshing your Listings page. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said.