For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. The first part is an online interview. Stage 3 was a group activity. I guess its for if were rights person for this position. There was a question about working in a high pressure environment As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Free interview details posted anonymously by Qantas interview candidates. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Why do you think you're a great fit for the role? I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. It was 5 questions about customer services. Salary ok. Just make sure you work for Qantas and not a contractor. The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. Then, explain the steps you would take to find the right person with the answer. "Success in my last two jobs really showcased my ability to multitask. I interviewed at Qantas (Sydney) in Sept 2018. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. During that one-on-one meeting, did your coworker explain their perspective? I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Search and book from over 15,000 cruise itineraries. It roughly took three hours, and you had a ten minutes break. Answer dates might appear two to three weeks before they were published. After that they invited me to attend the Assessment day. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Rotating roster +1. I applied online. The Qantas Airways reservation number is ^1:832:460:1113^. Can you talk about a time when you worked effectively with others as part of a team? When have you gone above and beyond in your previous role? PGDM; Specialisations. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. How would you handle a combination of scenarios with competing priorities? If so, mention this. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. It was 5 questions about customer services. The minimum age requirement is 18 years. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. In each of those roles, the key to my success was mastering the business and the products that I worked with. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. "I've always prided myself on being a true professional in any job that I've held during my career. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. State you would be proud to work for a company that is so dedicated to helping the environment. Options for mobility and medical assistance and first-time flyers. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. I would suggest to really prepare yourself before going to the interview. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. I applied online. Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Also, how exactly will this benefit you in this role? The first time you apply, you'll need to create an account with us. Awesome! Full-Time. Awesome! From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Applicants must be Australian or New Zealand permanent residents. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Report this . Designed for small to medium businesses. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. Join to connect Qantas. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Find out more about inflight dining, entertainment, seat maps and more. why did you leave your previous job and why do you want to work with Qantas Terms and conditions apply. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 The process took 7 weeks. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. There was a question about working in a high pressure environment Is was good kit much to expect and they want you to answer must research. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. I applied online. The first hour was just kind of introduce of the position and the company. Based on the urgency and importance of the tasks? What was the end result? As an Agent Team Member, you will receive. Information about visas, health and more. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. The process took 2 weeks. We believe the journey should be as exciting as the destination. The process took 1 week. Founded in 1920, they are one of the oldest airlines in the world. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Discover how you can start earning great rewards and savings simply for running your business. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. Then we had group activity and interview with a Qantas staff. If you've already created your profile, you can sign in and access your application and personal information to . News that the . The first step is usually a preliminary Qantas interview. Be specific with your answers they want examples Asks whats one time where you had to disobey the rules. We do not have advertisements on our pages but we do try to make money through paid-memberships. Cabin Crew (19) Customer Service Agent (9) Flight Attendant (9) Customer Service Representative (6) Manager (4) Analyst (3) . I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. If the policy allowed, I would let the customer know that I would be happy to oblige their request. Our call center temp agency focuses on results . Group assessment; Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. I interviewed at Qantas in Feb 2023. You have provided a good definition of what being professional means to you. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. The process took 3 months. Excellent! I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email.