document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. See Who The Worst Processors Are. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Now they want to give us back $86. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Note: We have adjusted this companys BBB rating according to our own standards. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. There are a few Wex Inc. complaints about its contract terms. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. If you have a business that requires traveling, this card is for you. Our card works at a variety of merchants. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Worst company managing my health care funds. Trouble Getting Approved? Referral Partner Application Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. I called to have the charge removed, they said I had to have the account number to do that. You will be notified when new oil merchants begin accepting the WEX card. Can you imagine what they are charging retailers to be able to take the card? WEX is complete rip-off. Unethical? In the beginning, the gas card seemed to be beneficial for my business. They are nightmare if there is a problem. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. NO. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Enter the limit in the Amount field. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. This company is either competent or fraudulent. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Our card works at a variety of merchants. and wont correct it. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. We're WEX. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Apply Now! 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. The purpose of the card is to be able to pay for medicines and Drs office visits. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Karma wins in the End However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. These self serving morons could have left my employees stranded without working fuel cards. It helps to understand some of the nuances of the different cards available in the market. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. In the Policy Number menu, choose the policy that will receive the limit. They lost a very long term customer over this. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. LOL. Still, businesses must have specific equipment set up for companies to accept them. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. INACTIVE makes the card unavailable to use. WEX adds Visa to virtual payments offering. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. This is our complaint on WEX, Inc. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Thats where Level 3 enhanced data comes in. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Anyone recommend an attorney? We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Sent payment again by certified mail, they received it, but Charged $85 late fee twice If you would like to interview Phillip for your story or podcast, please reach out here. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. We are going through the same situation. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. These processors offer Quickbooks integration and have low rates. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Get special fuel discounts and save on products and services for your business. This way we can show businesses working with Upside that their offers for you are driving more business for them. Youll need to contact your credit card processor. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. The card can be used at any gas station that accepts the card. Privacy Policy. To edit a policy, select it in the Policy Number drop-down. Our convenient service card is accepted at over 95% of fuel stations in the U.S. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Gift & Loyalty Cards, ISO/Agent Program WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. WEX fleet cards are used by more than 11 million vehicles worldwide. They were completely unreasonable to deal with. On the Card Details screen, set up the info needed for this card, including policy number and card status. This address will receive confirmation of payment. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. SEE WHO SPENDS WHAT, WHERE AND WHEN. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Other Fees Additional card:$8 per card. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. Get the latest Health Trends & Insights news in your inbox. Wex Fleet has left a very bad impression. High-risk merchant services provided through Electronic Merchant Systems (EMS). For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. The current policy limits are displayed. Fleet cards can also limit the number of transactions or caps on each transaction. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. They want my medical records to prove the medical necessity. Then they lied again about how I would get an email from their fraud dept resolving this. I became a Wex customer in November 2021. Look for the QBO file you saved in Step 1 and then select Open. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. CardPaymentOptions.com, Inc. All Rights Reserved. Exxon Mobil should be aware of this. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Get clarity before you switch. Most horrible experience with fuel cards. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. As more data is collected and trends identified, he expects losses to decrease even further. Enter a brief description of the new policy, then click Create. Hopefully they get banned from my state at least. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Wex and Voyager cards can be used at any participating gas station. Wright Express is backed by its own bank, while Voyager partners with US Bank. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. I have no issues getting prescriptions. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Click here to earn a reward. This company didnt send me any Cobra benefit and ignored my requests. This company and their employees SUCK. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. We also accept certain types of digital payment methods. Click Look Up Cards. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. See Which Processors Offer No Monthly Fees And No Contracts. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). WEXs unethical business practices have negatively impacting my credit as well. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. How does this make any sense whatsoever?? But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. This information is captured at the time of the sale. They didnt migrate that amount over to the new. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. In the Funded Amount field, enter the amount of the money code. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. I thought this would be beneficial. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. No way to set up an auto pay. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Your email address will not be published. I have asked for a manager many times but no one has EVER called me back. Simply add a few details about yourself and the application will be submitted in minutes. Attempts to reach a representative for clarity were again unsuccessful. On the Policy Management screen, you can edit existing policies or create new policies. None of which have been successful. The people behind the payments. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. As part of a very successful multinational company with annual profit in the extremes of 88+M, Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. We also encourage merchants to check out our list of the providers of the best merchant accounts. We were charged finance charges on the new account, over $600!!! Right during our most busy time of the year. My monthly statements went from $155 to $914! Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Receive your Esso Card document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Set the Validation type, which determines how the prompt must be entered by the card user. Since thats the lowest rate of the purchasing card categories, thats the goal. Just give me my money! Store Branded Cards Fleet card offering without a traditional card network. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. At least thank me for giving you $1,000 that was meant for my 5 year olds education. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). I send that in and thats not good enough. Choose Cash Advance from the drop-down menu. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Its been months and we still do not have $$$. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. An approved line of credit offered by Love's Travel Stops to approved customers. Yup I have been trying to get my claim processed for a month now. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. crazy third time its going on. Ready to see pricing for your specific business? It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Choose Prompts in the top menu, then Update Prompts. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. I have no choice but to involve my attorney for CEASE and DESIST. EFS/WEx decided to debit our account and send us a check. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. In the Amount field, enter the amount you want to add to the card. I mean what do they think we are frauding by going to the dr or getting medication? According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Military veterans possess invaluable leadership skills and business acumen. And how has this not already generated a class action lawsuit? It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. They are a credit card company never has an HSA ever asked me for receipts before ever. They claim they need a receipt. Look up and select the card you want to assign. Look up and select the card you want to change. They do not give time to make payments. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. All this has to be illegal. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). For the tightest security, use Exact Match. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. The money code information displays at the top of the screen. A confirmation displays. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. I use my premium refunds to pay for the next months premium. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Portland, ME USA 04101. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. finance charge has been 150% APR. This is a fraudulent account. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. WEX appreciates the BBB bringing this to our attention. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Get the latest Health Trends & Insights news in your inbox. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Which I give them, but now Im denied? Looking that way. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Im paying it off in a couple weeks and closing the account. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Worse liar company. The most common fleet cards are by Wright Express (Wex) and Voyager. Don't Fall Into An Expensive Trap. This allows us to see the company through a different lens or perspective than we normally would. UPDATE: Not menti. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. It was my banker that advised me to contact them first. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. This has to be huge fraud case. 1 Hancock Street On the card detail screen, click Add Prompt. Shady company Dont ever deal with them!!! Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Thats not good enough and want explanation of benefits. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Wex wouldnt help at all, just lied and wasted our time. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Now the meat of the matter what its going to cost? They can limit the type of fuel purchased, i.e., only diesel. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Do NOT use this company if you can avoid it. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Military veterans possess invaluable leadership skills and business acumen. Still, businesses must have specific equipment set up for companies to accept them. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Referral Partnership FAQ For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house.