While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. From looking at other recent reviews on various forums I'm not alone. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. I need to return the lamp and no customer service rep seems to know how to accomplish this task. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. This was my first and last Arhaus experience. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. This order arrived yesterday, 7/18/14. So we decided to check out Arhaus at UTC in La Jolla. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. After finalizing the design the order went in. Say what? I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! We use intelligent software that helps us maintain the . they should focus and lean more about the customer service. DUTIES AND RESPONSIBILITIES Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. They were both delivered a week later. I will be going back there now that I know they have good customer satisfaction. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. My kids love the Kipton sectional that the neighborhood kids like to camp out on. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. The least they can do is have great customer support for the prices they charge. I would not recommend this place. We purchased this table a year. Will you share my email, home, or business address with other companies? 2022-2023 Slumber Search $1,000 Scholarship. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. The rooms not only look gorgeous but are functional and comfortable. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Within a couple of months the item began peeling. All the dishes I paid full price for and I didn't get to use have since gone on sale. More info. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. A new customer service representative created another email to send to UPS. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I emphatically recommend that you shop elsewhere. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Comenity Reviews. Daniel approach us and I shared my concerns. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. The cons: Some shoppers mentioned issues with shipping. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. There is no question that their furniture is beautiful and current. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. 70. Please see our Measuring for Furniture Delivery guidelines. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Kudos to Tracy the designer who helped us. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. They did not question anything that we called. they are the one should respect and feel the same way if you really like you furniture you are selling. Staff all Wearing masks, and everything is very clean. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. . Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . We picked the furniture, then we picked the material. I requested new back cushion, fabric only, and was told No. After several emails and phone calls over a two-week period, I still do not have a return label. The pros: Delightful, handcrafted rugs that can enhance the style of your space. Reduce the excessive fees charged for returns. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. I ordered several dining chairs that kept coming in damaged. The package arrived in two boxes. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. We got the warranty and it still takes months to get our new furniture repaired. We love Arhaus UTC. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Design materials that enhance the Arhaus brand and the overall . They are awful at customer service and do not stand behind their product. When they delivered in Nov 2021 they were the wrong chairs. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. No problem with ordering, delivery etc. They came in three weeks and the delivery guys were quick and efficient. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. I'm thrilled Arhaus has come to San Diego!! She asked all the right questions of what I envisioned for my new place. I was sent a second label that i used for the second box. From start of purchase to delivery, I am 100% thrilled with my purchase. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. I, too, have shopped there and was completely ignored by their staff. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. It needs to be done with a hand held attachment! Phenomenal store. Go in and take a look, you'll be surprised at the quality, variety and the prices! Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. My interior designer Tricia, was amazing to work with. Everyone there is incredibly helpful and great to work with too. Who is looking at this furniture before it goes out for delivery? I tried several times to order them, each time being told that I would definitely get my chairs. She kept in contact to see how we liked our products. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Some mixed feedback about delivery. How do I request a catalog or sign up for email or remove my name from your mailing list? There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. It's for sure my favorite furniture store in San Diego! You have helped in making my condo more of a home! The furniture is decent at best but totally not worth it with such poor service. I have been an Arhaus customer for twenty+ years. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. What if I have an issue during or after my delivery? We are also Disappointed in the Taylor Sofa comfort and performance. | Read 21-38 Reviews out of 38 When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! After the third time, the concierge suggested that I return the chairs and chose new ones. If you don't want to deal with headaches, order everything online!! However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Start with a fabric or finish swatch to ensure the perfect choice. STAY AWAY. You can make them your self quicker and for half the price. They sure asked me to pay for the furniture right away. We have visited many times because we are in the market for a new couch. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. When this store opened we would frequent from time to time. You know those sales people that just bug? I agree with all of the 1-star comments. The pillows are easy to wipe down too. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We use dedicated people and clever technology to safeguard our platform. And I love the way they do customer service from sales to delivery I have no complaints. I love elegant and sophisticated design Arhaus offers. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs.