alight customer care representative job description

Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Learn how this feature works. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Travel Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. It's why we're so driven to connect passion with purpose. Quick Apply. * Create and update employee files in database, as authorized. At Alight, we believe a company's success starts with its people. #beAlight By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! We are not an agent or representative of any employer. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Si es as, entonces ReedGroup es para ti! We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Be Real with Alight and help us re-imagine how people and organizations thrive. Alight Easy 1-Click Apply. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. They may often give instructions by phone and besides performing clerical tasks, they also assist . This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Find out if you meet the requirements! Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Job Details. Learn more at . * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Try to use specific examples from your work or school history that relate to the question asked. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Our Promise This may include additional research and ongoing casework. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Reporting Relationships * Able to work independently and to adapt to a rapidly changing environment Join our team. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Responding promptly to customer inquiries. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Call Center and Hospitality experience preferred. * Express yourself in an open and honest manner We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. This job listing has expired and the position may no longer be open for hire. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language We understand the powerful human connections that create success for organizations. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Tasks to include in a Customer Care job description . Customer Care Representative Greater Toronto Area, Canada. View Job description, benefits and responsibilities. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. You have successfully created a new job alert. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Si es as , entonces ReedGroup es para ti! Customer Care Representative Tasks. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Must be able to work a flexible schedule based upon high call volume needs. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The mission of our customer care teams exemplifies the need for humanunderstanding. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our story starts with a simple universal truth: Every business is a people business. Type: Full Time Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We promote healthy lifestyles and flexible work arrangements for our employees. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Disabled Person, Inc. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. * Excellent communication & collaboration skills with strong ability to empathize with customers * Demonstrate a positive attitude, self-awareness and embrace feedback Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Health insurance is either BCBSIL or Kaiser depending on where you are located. Customer Service / Guest Services, Part-Time * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Apply online instantly. * PEOPLE MATTER is one of our company s core values. Acknowledging and resolving customer complaints. Alight Solutions Easy 1-Click Apply. Our people are our greatest assets at Alight Solutions because People Matter! Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Location: San Juan, Puerto Rico. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our story starts with a simple universal truth: Every business is a people business. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. The estimated additional pay is $2,234 per year. 1999 - We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Work-Life Balance We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. * A demonstrated successful work history in customer service, insurance, or related field. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Customer Care Representative - with Growth Opportunities at Alight today! Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Our people are our greatest assets at Alight Solutions because People Matter! Carry out monitoring visits to verify information provided by . We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Get hired today! * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Additional pay could include bonus, stock, commission, profit sharing or tips. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. You will be notified during the hiring process which checks are required by the position. Alight believes diversity should be visible, valued, and sustained throughout the organization. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - They inform them about products and services, answer their questions and resolve their issues. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight is committed to the continued development of our colleagues. Learn more about our customer care offices. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Insurance Health insurance Alight Easy 1-Click Apply. Alight Solutions San Juan is looking for real people, who are passionate about customer care. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We're always looking for great talent. The mission of our customer care teams exemplifies the need for human understanding. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. The mission of our customer care teams exemplifies the need for humanunderstanding. At Alight, we connect passion with purpose. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Because transformation takes a workforce. 2023 Snagajob.com, Inc. All rights reserved. This may include assisting the caller in navigating the system as well. Check out our open opportunities below. Ten paid holidays per calendar year (8 fixed and 2 floating). Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Alight Easy 1-Click Apply. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. You will be notified during the hiring process which checks are required by the position. Take the first step today by joining our talent community. It's why we're so driven to connect passion with purpose. We want towelcome you to learn more aboutAlight and our Customer Care team. Our story starts with a simple universal truth: Every business is a people business. Get hired today! Please enter a Name and Password so you can update your Job Alerts in the future. Find out if you meet the requirements! DISCLAIMER: Full Time To deliver on this purpose, we do things differently. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Customer Care Representative Human Resources. Every colleague shapes how Alight can become better, stronger and brighter together. Qualifications for a job description may include education, certification, and experience. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide.

alight customer care representative job description 2023